Saturday, August 13, 2011

Leading Change and Flying Upside Down

Aerobatic flight is the term used for maneuvers that non-pilots equate with airshows. These include loops, rolls, inverted flight and other activities that resemble the actions of an amusement park ride. Some pilots love aerobatic flight and perform it purely for joy. Others are uncomfortable with the G-forces that are imposed on the body and prefer to fly “straight and level.”
It is common for first time passengers in a light aircraft to ask the pilot to avoid abrupt maneuvers. Their concern stems from a widely held misperception that pilots of small aircraft routinely engage in rolls, spins or loops simply to thrill or scare the unwary passenger. In addition, the uninitiated may worry that aerobatic flight is completely unsafe.
When performed by a skilled, knowledgeable pilot, aerobatic flight is safe and can be very enjoyable. It is also an excellent way to sharpen basic flight techniques. The precision and discipline required to perform aerobatic maneuvers can applied to routine flight to become a better overall pilot. However, certain people, including some pilots, are extremely uncomfortable in a world where things are turned upside down. This does not imply inferior physical or psychological status; it simply means that aerobatic flight is not for everyone.
In leadership and indeed in everyday life, we encounter situations that feel like loops, spins and rolls. Taken collectively, this state is referred to as change or, at its extreme, chaos. Constantly shifting, unpredictable or completely unexpected matters put demands on the mind and body in the same way that G-forces affect us when in aerobatic flight. Many individuals don’t enjoy change and most seek to avoid chaos. Like a wary passenger stepping into a light aircraft, a majority of people prefer a smooth, easy ride. Unfortunately, business - and life in general - often tosses unexpected curve balls that must be managed.

Flying Upside Down Can Be Thrilling
Photo by U.S. Navy
Certain skills can be employed to introduce a newcomer to aerobatic flight or lead a team through significant change.

1.    Inform and Educate
The competent aerobatic pilot doesn’t strap in the passenger and climb nearly vertical to altitude. He or she takes time on the ground to explain exactly what will occur and how the passenger’s body may react. Aerobatic maneuvers are often introduced slowly, with less taxing actions taken first to ensure that the passenger is comfortable.
An entire business line has developed to guide individuals and organizations through new situations. Called Change Management, it relies on information and education to alleviate concerns associated with unpredictable situations. Change management also utilizes frequent pulse checks to understand how effectively change is being accepted, or what additional steps are needed to minimize change-related distress.
2.    Understand and Monitor
When properly attuned to passenger needs, the aerobatic pilot will check in frequently with the passenger, altering or terminating the flight if necessary for passenger comfort. He or she realizes that people react in different ways to the demands of aerobatic flight. The pilot also understands that there is a blurry limit just beyond an individual’s comfort zone where thrill and excitement erode into fear or terror.
Fortunately, the extreme emotion of terror rarely exists in a situation of change in the business world. It is still important, though for the leader to understand how each team member is likely to respond to change and to continually monitor the health of the team. A leader who is strong in change management is skilled at knowing when to alter the pace of change to allow team members time to effectively respond.
3.    Apply Lessons
As mentioned earlier, aerobatic flight skills can turn good pilots into great ones. The best aerobatic pilots continually practice to hone their skills. They incorporate the lessons learned from each aerobatic flight into their aviation toolkit.
Leaders who guide teams through change also learn different lessons from every experience. Understanding and responding to team dynamics during a time of change enhances basic leadership skills. Balancing the need to rapidly introduce a new process with the importance of maintaining stability for employees helps good leaders become even better.
If executed effectively, turning the world upside down can introduce individuals to a new perspective. Great pilots and great leaders share the ability to identify and manage the varying needs of different people who share the loops, rolls and spins of change.
The following resources are recommended for readers who want to read more on aerobatic flight or change management.  Basic Aerobatics by Geza Szurovy is an introductory primer for pilots who wish to gain a foundation of knowledge in aerobatic flight. Leading Change by John P. Kotter was written many years ago but remains one of the most widely read books on the topic of business change management.

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